Course Description

This workshop will equip managers with the tools and techniques to provide their employees with clear, specific, and actionable feedback. Participants will learn how to level up their feedback skills and manage performance while motivating, inspiring, and developing their teams to create an impact on the business.

Audience: Managers (or aspiring Managers)
Duration: 2 hours

Learning objectives include:

• Overcome the fear of uncomfortable (yet extremely crucial) conversations with your employees 

• Tailor your feedback message to be clear, specific, and focused on the behaviors, not the person 

• Tactfully handle employee reactions and emotions during a performance feedback encounter 

• Properly document crucial conversations and follow best practices in performance management

The Focal Point

There are things people do, and there are judgments we make about what people do.

For example, let’s say your employee arrives at a meeting 15 minutes late, and you think, “geez, that person is so disrespectful and has bad time management.”

Now, imagine you going up to that employee and saying, “Geez, you are so disrespectful and have bad time management.” How do you think that employee would respond? How would you feel if someone said that to you?

Instead, you can give feedback on the behavior and say, “Hey, I noticed you arrived at the meeting 15 minutes late. Do you want to talk about what happened?” (Sounds better right?)

So why does the second scenario sound less threatening?

It’s because behaviors are facts based on observations--what you saw someone did and what you heard them say. They’re objective and hard to debate against.

Judgments, on the other hand, are opinions. They are vague words and can mean different things to different people, and many times, they sound accusatory. No one wants to be accused of being something they feel they’re not.

Learning Agenda

• Building a Feedback Culture: how psychological safety plays a key role in a healthy feedback culture

• Foundations of Feedback: understand what makes feedback effective and ineffective

• The SBI Feedback Model: how to correct an employee’s behavior and get them back on track

• Managing Emotions: responding to the various emotions employees may portray during a feedback discussion

• What Would You Do?: a quick game to apply what we’ve learned in class

*Note: This training can be modified to match the needs of your team. Please contact hello@feedlearning.com if you have any special requests.

What to Expect

• Growth Mindset; Safe Space: We’re all here learning together. We’re all going to make mistakes. Great news! This is a safe space to try things out!

• Participate & Have Fun: There will be plenty of activities throughout the training using Zoom annotations, open discussion, chat, self-reflection, role-playing, and breakout sessions (2 total). All participants will receive an Activity Handout and an abbreviated version of the training deck.

• Confidentiality Applies: Feed Learning will facilitate the training, but the richness of the learning will come from the learners as they share their experiences. We encourage you to share as much as you feel comfortable.

Interested in learning more?

Contact us at hello@feedlearning.com.