Skills List:

Flexibility (Adaptability)

What this looks like:

  • xxx


On-the-job practice

  • xxx

Resources to Learn More

BOOKS

  • FYI For Your Improvement - Chapter 3: Approachability

  • FYI For Your Improvement - Chapter 15: Customer Focus

Articles

  • Forbes: 10 Traits of a Client Focused Company

  • Financial Advisor: Tips For Implementing A Customer-Focused Approach In Your Practice

  • Inc.: Be Customer-Focused: 4 Basic Tactics

Videos

  • TED Talk: Why aren’t We More Compassionate by Daniel Goleman

  • TED Talk: The Art of Asking by Amanda Palmer