Skills List:

Business Acumen

What this looks like:

  • xxx

On-the-job practice

  • xxx

More resources for inspiration


  • FYI For Your Improvement - Chapter 3: Approachability

  • FYI For Your Improvement - Chapter 15: Customer Focus


  • Forbes: 10 Traits of a Client Focused Company

  • Financial Advisor: Tips For Implementing A Customer-Focused Approach In Your Practice

  • Inc.: Be Customer-Focused: 4 Basic Tactics


  • TED Talk: Why aren’t We More Compassionate by Daniel Goleman

  • TED Talk: The Art of Asking by Amanda Palmer